1. Subject of the Terms and Conditions:

The subject of these General Terms and Conditions (GTC) is the regulation of the contractual conditions for all contracts between JC Sandalwood Trading GmbH (supplier) and the user of the online shop (customer), which are concluded via the JC Sandalwood online shop.

The following GTC apply regardless of whether the user is a consumer or an entrepreneur. The General Terms and Conditions shall apply in the version valid at the time of the conclusion of the contract.

2. Conclusion of the contract:

The offers in the online shop are non-binding. They do not represent a legally binding offer, but rather a non-binding online catalogue.

By clicking on the order button, the customer makes a binding declaration to the supplier to purchase the contents of the shopping basket. An email will be sent to the customer by the supplier as receipt and acceptance of the order.

The purchase contract is concluded through this email confirmation.

3. Information requirements:

The customer is required to provide truthful information when registering. If customer data changes, in particular the name, address or email address, the customer is obliged to notify the supplier of this change or to correct this in his online customer account without delay.

If the customer fails to provide this information or he gives incorrect data from the outset, the supplier can, if a contract has already been concluded, withdraw from the contract. The withdrawal shall be in writing and can be in the form of an email.

Following the conclusion of the contract, the supplier will send the customer an email to the address specified at registration detailing both customer and order information.

The customer is obliged to inform the supplier immediately at info@sandelholz.de if this email does not reach him within 4 hours of contract conclusion.

The customer must ensure that the email account specified by him can be reached from the time of registration onwards and that delivery of emails will not be hindered through forwarding, shutting down or overcrowding.

4. Prices, terms of delivery and payment:

Packaging and shipping costs are displayed to the customer on the product page / order page separately.

All prices include the applicable value added tax.

Payments are made by prepayment.

If the desired item is in stock, dispatch usually takes place within 2 working days.

If failure to meet a delivery or performance deadline is the result of force majeure, labour disputes, unforeseen obstacles or other circumstances for which we are not responsible, the deadline will be extended accordingly.

In the case of a failure to meet a delivery time for reasons other than those mentioned above, the customer is entitled to set in writing a reasonable period of grace. Should this period expire without fulfilment, the customer is entitled to withdraw from the contract in respect of the delivery or service set out.

The customer shall have no claim to compensation in this case.

In the case of pre-orders, delivery will take place at the specified time.

Should the item not become available within these periods, the supplier shall notify the customer immediately by email. The customer may then withdraw from the contract.

The supplier will process the order immediately after receipt.

By handing over the goods to the delivery company, the supplier is seen as having fulfilled his contractual obligations and the risk is transferred to the customer.

If the customer cannot be found at the address specified by him, the customer is deemed to be in default of delivery acceptance. The customer is then obliged to compensate the supplier with any additional expenses incurred.

The customer must examine the delivered goods immediately.

In the case of externally visible damage through transit, the customer is obliged, should he agree to accept the goods despite said damage, to record the transport damage on the shipping documents and to have the courier acknowledge this.

In this case, the customer must also keep all packaging.

If damage or a (partial) loss of the shipment is not visible externally, the customer must notify the supplier of this within 2 working days so that any claims against the delivery company may be made in good time.

Orders and deliveries are generally only possible within Germany. Should you want delivery outside Germany, we will be happy to try to help you. Delivery is usually carried out by DHL. Delivery of articles is limited to quantities commonly used in the average household.

The supplier has the right to withdraw from the purchase contract when three delivery attempts to the customer have failed.

5. Right of withdrawal:

The customer has the right to withdraw from the contract in accordance with statutory provisions.

The customer is no longer bound to an order should he withdraw within a period of 14 days after receipt of the goods.

The withdrawal does not have to contain reason and can be made in writing by post, fax or email or by returning the goods.

The timely dispatch of the articles to our address is sufficient to meet the deadline.

The costs of the return shall be borne by the customer.

If the customer uses the goods before returning them, the supplier shall be entitled to deduct the resulting loss in value at the statutory rate. The customer can avoid this by returning the goods unused and in their original packaging.

In the case of a timely withdrawal, amounts already paid shall be refunded.

We ask the customer to return goods with sufficient prepaid postage to avoid unnecessary additional postage charges or penalties.

In the case of unfranked returns, additional charges and/or penalty fees will be deducted from the credit note amount or reclaimed.

No unrestricted right of return according to § 361 b German Civil Code (BGB) has been agreed.

6. Retention of title:

The delivered goods remain the property of the supplier until full payment of the purchase price has been made.

7. Warranty:

The warranty is in accordance with legal regulations with reference to the following:

The supplier offers a statutory warranty for hidden defects from the date of the invoice.

The customer is obliged to check the received goods immediately for obvious defects.

If the customer detects obvious defects, the customer must notify the supplier immediately. If the customer fails to do so, he can no longer assert any warranty claims against the supplier for these errors.

The supplier is not liable for defects caused by the customer. This also applies to normal wear and tear. The exercise of the right of withdrawal by the customer remains unaffected.

8. Liability:

The supplier is liable for intent and gross negligence.

A guarantee for the properties of goods does not exist. The description of the goods does not constitute a guarantee. In addition, the supplier does not guarantee any other features in the online shop.

9. Applicable law:

German law applies.

10. Place of jurisdiction and fulfilment:

The place of jurisdiction and fulfilment is Hamburg.

11. Validity of GTC:

These GTC are valid as of 15.02.2018. 

12. Severability clause:

Should individual provisions of these GTC be or become ineffective, this shall not affect the remaining content. A provision which corresponds to the content and meaning of that which has been invalidated shall take the place of the invalid provision.