Right of Withdrawal for Consumers
Consumers as defined by § 13 of the German Civil Code (BGB) have a right of withdrawal as follows:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the date on which you or a third party named by you who is not the carrier, has taken possession of the goods. If several goods are ordered as part of a single order and are delivered separately, the period is fourteen days from the date on which you or a third party named by you who is not a carrier, has taken possession of the final goods. However, a single order does not exist if you have simply ordered a number of goods at the same time. The individual products must be related to each other. If a product is delivered in several shipments or pieces, the cancellation period is fourteen days from the day on which you or a third party named by you who is not a carrier, has taken possession of the last partial shipment or the last piece.
To exercise your right of withdrawal, you must advise us, JC Sandalwood Trading GmbH, Van-der-Smissen-Strasse 2, 22767 Hamburg, Germany, +49 (0)40 329 6969-0 (telephone), +49 (0)40 329 6969-69 (fax), by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use our sample withdrawal form, but this is not mandatory.
The dispatch of the notice to withdraw from the contract within the cancellation period is deemed as sufficient to comply with the cancellation period.
You can download a sample form here.
Consequences of Withdrawal
Should you withdraw from this contract, we must repay all payments we have received from you including delivery charges (with the exception of additional costs arising from choosing a different delivery method than the most favourable standard delivery we have offered) immediately and at the latest within fourteen days from the date on which the notification of your withdrawal of this contract reaches us. We will use the same means of payment as was used in the original transaction or bank transfer, unless otherwise agreed with you, for this repayment. You will not be charged for this. We may refuse repayment until the goods have been returned to us or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us at Van-der-Smissen-Strasse 2, 22767 Hamburg, Germany without delay and in any event not later than fourteen days from the date on which you advise us of the cancellation of this contract. The deadline has been met if you dispatch the goods before the deadline of fourteen days. You shall bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods if this loss of value is due to handling that is unnecessary for the examination of the nature, characteristics and performance of the goods.
There is no right of withdrawal for transactions in which the customer does not act as a consumer. This also applies in the case of the supply of goods that are made to individual customer specifications or are clearly tailored to the personal needs of the customer; sealed goods that cannot be returned for reasons of health or hygiene protection, or because of their nature are not suitable for return; as well as in all other cases provided by law.